Refund policy

Refund & Return Policy

At Grano Tortillería, we take pride in delivering fresh, high-quality tortillas, masa, and chips. All of our products are made to order, vacuum-sealed for freshness, and shipped the same day they are prepared.

Because our products are perishable, we do not accept returns. However, we will work with you to resolve any issues with your order under the guidelines below.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery so we can make it right.

Required information:

  • Order number

  • Description of the issue

  • Clear photos of the packaging and product

Without photos, we cannot issue a refund or replacement.

Orders Marked as Delivered

We rely on carrier tracking to confirm deliveries. If your order is marked as delivered but you did not receive it:

  • First, check with neighbors, building staff, or other household members.

  • Contact the carrier (UPS/USPS/FedEx) to open a missing package case.

Unfortunately, we cannot be responsible for packages stolen, misplaced after delivery, or sent to an incorrect address provided at checkout.

Refunds & Replacements

Once your claim is approved, we can issue:

  • A replacement order (preferred)

  • A refund to your original payment method

Refunds are processed within 5–7 business days.

Shelf Life & Product Quality

Our tortillas are vacuum-sealed and remain fresh for  5-6 days without refrigeration. Please refrigerate or freeze upon arrival if you will not consume them within that time.

We cannot offer refunds or replacements for:

  • Products reported as “bad” after the safe consumption window

  • Products stored improperly after delivery

  • Taste or texture preferences

📞 Contact Us

For help with your order, contact us within 48 hours of delivery:
 granocorn@gmail.com